Privacy policy

Privacy Policy

Last Updated: June 28, 2026

Welcome to Nova Grab. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely through our payment partners)

  • Device Information (IP address, browser type, operating system)

  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Send promotional emails or offers (only if you choose to receive them)

3. Payment Security

We do not store your complete payment information. Payments are processed securely through trusted third-party payment gateways.

4. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze website traffic

  • Enhance your shopping experience

You can disable cookies through your browser settings at any time.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers such as:

  • Payment processors

  • Shipping and logistics partners

  • Website analytics providers

  • Marketing service providers

These providers only receive the information necessary to perform their services.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable methods to protect your data, no method of internet transmission is completely secure.

7. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information (subject to legal requirements)

  • Opt out of marketing communications

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Nova Grab

Email: novagrab26@gmail.com

We will respond to your inquiry as soon as reasonably possible.