Shipping Policy

Last Updated: June 28, 2026

Thank you for shopping with Nova Grab. We are committed to delivering your orders quickly, safely, and securely.

Order Processing

• Orders are processed within 1–2 business days after they are placed.

• Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Delivery Time

• Estimated delivery time is 3–5 business days from the date of dispatch.

• Delivery times may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details (where available) so you can monitor your shipment.

Shipping Address

Please ensure that your shipping address and contact details are accurate when placing your order.

Nova Grab is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Secure Handling of Your Information

Your privacy is important to us.

• Your shipping information is used only to process and deliver your order.

• We do not sell, rent, or share your personal information with unauthorized third parties.

• Your details are shared only with our trusted delivery and logistics partners when necessary to fulfill your order.

• We take appropriate measures to keep your personal and shipping information secure.

Delayed or Lost Shipments

While we work with reliable courier partners, unexpected delays may occasionally occur. If your order has not arrived within the expected timeframe, please contact us, and we will assist you in tracking your shipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nova Grab

 

Email: novagrab26@gmail.com